Why is there no phone number listed?
We have found that the most efficient way to respond to many customers' requests is via email. We are solely an internet based business. We understand in advance that we are not the type of store/business for everyone.
How long will it take to answer my email?
Most emails and requests are answered within the same business day or two!
Where are you located?
We are located in Bryan/College Station Texas, approx 1.5 hrs from Houston, Texas.
May we stop by and pick up products or stop by and visit your warehouse?
For the security of our warehouse facility and operations, we do not allow customers to stop by and pickup products. You may order your products and have them delivered in a very efficient method.
Are you accepting new dealers?
We are not accepting any dealer networks at this time.
ORDERING INFORMATION
CUSTOMERS MUST BE at least 18 years of age or older to purchase items on our website.
What kind of payment options are there?
We accept most major credit cards - such as:
Visa
Mastercard
American Express
Discover
We also accept PayPal and all forms of payments through PayPal such as electronic checks, and credit cards through PayPal.
We do not accept personal checks. No C.O.D. orders allowed. If you would like to mail in a payment in the form of a Money order or Certified Cashiers Check you may do so by following these simple steps:
Email us a request for the Products you are wanting to order.
Please include your Full Name, Shipping Address, Contact Phone # for home, work and/or cell.
We will check exact stock for you and reply with an estimated invoice for the items you are wanting to order.
VQ WARBIRDS will issue you an invoice which you will print off and mail to us with your payment.
Please send your payment with copy of VQ WARBIRDS INVOICE to:
VQ WARBIRDS
PO BOX 3512
BRYAN, TX 77805
Once payment is received we will email you confirmation and shipping information.
DO NOT send us a money order, cashiers check WITHOUT a copy of the VQ WARBIRDS INVOICE.
We receive a lot of mail orders and your order processing will be very much delayed without an invoice.
Am I charged sales tax? How much is Sales Tax?
Orders shipped within the State of Texas are subject to the sales tax rate of 8.25%.
Are all products available on the website?
Although infrequent, please keep in mind that product availability may change when ordering multiple copies of an item, and that sudden demand for an item can have an effect on its availability. We will inform you by e-mail if any items in your order become immediately unavailable.
How AND when will my order be shipped?
VQ WARBIRDS utilizes various shipping companies to deliver your order such as: USPS, FedEx or UPS. Shipping rates are calculated based on the weight, size, quantity and destination of your order. You may review your shipping charges prior to completing the entire checkout process.
Most packages are shipped from a distribution warehouse within 1-3 business days of your order. Saturdays and Sundays as well as Holidays are excluded as business days. Please keep this in mind when placing your order.
Special note for any orders containing adhesives and paints:
No hazardous materials can be shipped outside the continental United States or Canada. If shipping within the continental United States (lower 48 States only), certain adhesives and paints will be shipped via USPS, UPS or FedEx Ground, and usually take a total of 5-10 business days.
When will my order be processed?
VQ WARBIRDS strives to process all orders received by 3:00 PM CST within 24hrs and ship out the same day or within 1-3 days (excluding holidays and weekends).
Orders placed after 3:00 PM CST will be processed on the next day of business. No Saturday or Sunday deliveries available. Orders purchased on Saturday or Sunday will not be processed until the following Monday.
What about INTERNATIONAL SHIPPING (Outside the USA)?
At our discretion we will ship most .40 and .60 size models, parts, engines and accessories to all parts of the world.
We reserve the right to refuse the sale and shipment of any products to any destination.
Handling fees for shipping to Canada and other worldwide destinations do apply.
Shopping cart only functions and calculates shipping within the continental USA.
If you would like to place an order for International Shipping please follow these simple steps:
Email us a request for the Products you are wanting to order.
Please include your Full Name, Shipping Address how it should appear on the shipping label and Contact Phone # for home, work and/or cell.
We will check exact stock for you and reply with an estimated invoice for the items you are wanting to order.
VQ WARBIRDS will issue you an invoice which you will need to pay online.
Once payment is received we will email you confirmation and shipping information.
ORDER INFORMATION
VQ WARBIRDS will keep you informed as much as possible. You will receive an automated receipt for your order. You will also be contacted in the following situations:
You will automatically be sent an order confirmation email briefly after you submit your order. If you have not received this email, please contact us to verify that the order has been placed or the correct email address was entered.
If there are any issues with your billing and/or shipping address.
If any products in your order are out of stock and/or discontinued.
Once your order has shipped, you will receive an email with a tracking number (UPS or FedEx) or a Delivery Confirmation Number (USPS).
RETURN POLICY
VQ WARBIRDS knows you will be satisfied with your purchase. In the event a return is necessary please keep in mind our return policy is simple! A 12% restocking fee applies to all returns. We will accept any items ordered from VQ WARBIRDS within 15 days of your receipt of your package ONLY if the following conditions are met:
Item(s) are in their original packaging. Any form of assembly, painting or alteration of the item or cut packaging is considered to be used and non-returnable (excluding opening outer shipping carton/box). If the product in question meets these requirements, a refund, minus original shipping cost and restocking fee will be refunded to the customer's payment account.
If your item has been opened and/or factory seals (Plastic casing or boxing) has been broken or cut, a refund will not be issued. If your items is wrapped in foam and plastic bags, you must be able to return it in like new, wrapped and bagged condition. All items must be in brand new and resaleable condition. No exceptions.
If you simply do not like the item(s), ordered the wrong item(s), or it just wasn't what you expected and the factory seals and/or boxing have not been broken, or if you can properly repack the entire product to NEW resaleable condition then a refund can be issued, minus original shipping cost and minus the 12% restocking fee.
Hazardous materials (Like Paint and Glues) will NOT be accepted back as a return.
Final Approval:
Final approval of any return is based on final review by VQ WARBIRDS.
Final approval of any refund or exchange is based on final inspection from VQ WARBIRDS.
In some cases such as damaged items we may request photos and/or video to be emailed to us first for approval.
Damaged during Shipping: If your item has been damaged in shipping, please refuse the package if possible. If you have already accepted the item and realized that the item has been damaged after you have opened the shipping package, please contact us immediately. VQ WARBIRDS will file the claim and once filed we will either send you a replacement or issue you a refund. Any claims for damaged products must be filed with us within 7 days from delivery of product, No exceptions.
Missing Parts: Inspect your order as soon as your receive it. If your item(s) contains missing parts, please contact us immediately. VQ WARBIRDS will issue a refund, do an exchange or mail you the missing parts. Any claims for missing products must be filed/reported to us within 7 days from delivery of product, No exceptions.
Defective Parts: If your item(s) contain(s) defective parts or is not operating correctly, please contact us immediately. VQ WARBIRDS may at our discretion issue a partial/full refund, fix the problem or do an exchange. Some items must be returned to the manufacturer directly by the customer for warranty repairs/coverage. Please email us with your concern so we many best assist you!
When packing your item for return: Once you have received a confirmation for return by VQ WARBIRDS we will then send you detailed instructions for how to return your item back to us. Failure to follow all or part of these instructions may forfeit you from receiving an exchange or a refund.
Please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing or if items are not packed properly during shipping back to us.
Packing your item for return: Just because you are returning an item to us doesn’t mean you should neglect packing. Failure to package all or part of your item properly for return shipping may forfeit in you getting an exchange or a refund. You the customer are entirely responsible for return shipping to us as well as items lost or damaged in transit.
Missing Parts: If you fail to inform us when filing for a return that there are some parts missing before shipping, we will be unable to process a refund or exchange for you, No EXCEPTIONS!
Copy of Invoice: Please include a copy of your sales invoice and write what is wrong or why you are returning your product. Also include a copy of the return approval confirmation email we sent you.
Your Responsibility: All items, manuals and accessories that came with your product must be in its original compartment and or wrapping securely within the box with tape if needed. If items, manuals and accessories are not securely placed within the box, resulting in damage to your returning item, You will be held responsible for any damages and it may forfeit in you getting reimbursement, refund or exchange.
COUPON INFORMATION
VQ WARBIRDS may occassionally offer coupons and discounts at AIRSHOWS, FLY-INS, at other events, in magazines or by email. These Coupons will allow customers to purchase items at additional savings. If you do not have a coupon code or have a coupon we do not send them out on request. Please sign up for our NEWSLETTER and you will then be able to take advantage of future savings when they are announced.
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